D-ENERGi Customer Zone

Customer Zone

This section of our website is aimed at our existing customers. We are committed to providing excellent and extraordinary customer services to all of our customers. If you have any concern in relation to your electricity or gas account please do not hesitate to contact our dedicated Customer Services team on 0800 781 7626. We ensure that all calls are answered within five rings or less.

Principal Terms & Conditions

Main Terms & Conditions

Micro Business Guide

Our Energy Tariffs

Submit Meter Reading

Smart Meter Rollout

Gas and Electrical Emergency

Treating Customers Fairly Statement

Complaints Handling Procedures

Privacy Policy & How We Use Your Information

GSOP report 2021 QTR 1

Climate Change Levy (CCL) information

• Climate Change Levy

  The Climate Change Levy (CCL) is an energy tax to encourage business users to become more energy efficient, and to reduce their carbon dioxide emissions. By opting to use energy from a low CO2 source – such as wind, solar, geothermal, landfill gas or Good Quality CHP (Combined Heat and Power) – gives you exemption from the levy.

  Find your latest climate change levy rates here.

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• Energy Savings

  Check out our blogs from energy saving tips, improve the energy efficiency to reduce your business energy prices.

  Our Blogs

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• Suspect your meter might not be working correctly?

  If you think your meter may be spinning too quickly we would advise you to take regular meter readings to monitor how fast your meter is spinning. This will help us determine if there is a problem. We can send someone to check your meter and replace it if necessary. If the meter is faulty, there will be no charge. However if no fault is found there will be a charge.

  If you think your meter may be spinning too slowly or not at all, we would again ask you to take regular meter readings to help confirm if there is a problem and contact us as soon as possible. We will then open this as a query and engineers will be sent to your site to replace your meter. There will be no charge for this. For the time your meter has not been spinning, or been spinning too slowly we will bill you based on estimated consumption from The National Grid or use your previous years consumption.

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• Require a meter upgrade, increase in capacity, or change of meter location?

  If you are extending your site or acquiring a new piece of machinery and need a bigger meter or require any other type of technical service. We would ask you to put your exact requirements in writing. This will help prevent any confusion on what work needs to be carried out. Our customer services department will open this up as a query and liaise with our D-ENERGi site works team. It is likely an engineer will come to your site to asses what work needs to done. Based on this a quote will be drawn up and sent to your site. Payment is usually required in advance. We would ask you to contact us as far in advance as possible as the time scales involved can be lengthy.

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• FAQs on Business Smart Meters

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• Frequently asked questions

  Please see our FAQs below. If your questions are not answered, please feel free to call our friendly Customer Services team promptly on 0800 781 7626, we ensure that all calls are answered within five rings or less.

   

  Why use D-ENERGi?

  D-ENERGi is a business to business gas and electricity supplier, which offers many additional energy services such as installing the latest AMR meters. We can give your business the satisfaction that the business energy rates provided are the most competitive pricing in the UK. D-ENERGi Is a trading name of UK Healthcare Corporation Ltd.

  D-ENERGi negotiates with the market leaders to obtain the best prices for your care or nursing home. Our quotations are rarely beaten and our customer services pride themselves on providing quick, efficient responses on all queries.

  Is D-ENERGi my supplier?

  Our purpose is to purchase and manage the supply to you. We purchase in bulk on behalf of our customers so our prices are lower than the direct sales teams of most named business energy suppliers. Also because we deal directly with the care and nursing sector you get a one-to-one personal service from our experienced team who have more than 23 years experience in the energy market. Our team of specialists can negotiate on your behalf and ensure that you get the maximum value. We have gathered an outstanding track record, with over 80% of reviews rated 5-star on Trustpilot.

  What makes D-ENERGi different?

  Unlike most business energy suppliers we try and develop a personal relationship with our customers to understand their needs. We achieve this by giving each customer a dedicated account manager that will not only deal with the initial sale, but also look after you during your time with us. We take regular meter readings and give accurate statements that are not based on estimated reads. We ensure that your calls will be answered within five rings or less and not by a machine.

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• We are one of the few totally independent UK energy providers.

  D-ENERGi already holds a significant market share of SME business in the UK.  You can be rest assured D-ENERGi is a business which will set out to consistently exceed expectations.

• D-ENERGi VAT & Climate Change Levy (CCL) Energy Rebates team.

  Not all organisations are liable to pay for VAT & the Climate Change Levy on there supply of gas and electricity these can be various from care homes to charities. We have a dedicated rebates team. If you feel you may have been overcharged on your electricity and gas bills do not hesitate to contact our VAT & CCL Rebates team.