Smart Meters For

A: Many business are eligible for a smart meter at no extra cost. Speak to us for more information. Half hourly customers are not eligible.  This does not include new connections. And there may be a charge if you’re a non-micro business and you opted to exchange an AMR meter for a SMETS2 meter.

A: A business smart meter installation should take about an hour. Your electricity supply will need to be turned off for about 40 minutes. Our engineers will do their best to minimise disruption to your business.

A: In most cases, your new meter (or meters) will be put in the same place as your old one(s).

A: Business gas smart meter upgrades are only available for certain types of meters. We’ll be in touch when we can upgrade yours.

A: Yes. During the installation, we’ll carry out a test and tell you if your signal is strong enough. If you have a weak signal, the meter won’t be able to send smart meter readings to us and our engineer will talk you through your options.

A: It’s possible that we may not be able to install a business smart meter due to factors that are out of our control. One example would be a poor mobile phone signal at your business premises. For this reason, a survey of your premises is needed. If the survey reveals that we’re unable to install a smart meter, we’ll explain the reasons and tell you the options that are open to you.

A: We comply with the ISO 27001 standard for all information security management systems, making sure our customer or energy consumption data is held and transmitted securely.

For details of how we manage your personal customer data, please see our privacy policy.

A. If you’re a micro business and not half-hourly settled, you can opt out of your energy data being used by filling in our opt-out form. We’ll still collect your monthly meter readings to produce accurate bills, but we won’t be able to offer you personalised energy-saving advice.

A: We’ll test your signal to make sure it’s strong enough to send meter readings. Our engineer will then record the final reading on your old meter.

It’ll take about an hour to fit the new business smart meter and your electricity will need to be turned off for about 40 minutes. Our engineer will then take a first reading from your new smart meter.

We’ve signed up to the Smart Metering Installation Code of Practice (SMICoP). This means we’ll always:

• Give you a high quality of service throughout the installation
• Book an appointment at a time to suit your business
• Minimise disruption
• Tell you if we can’t install your smart meter and go through your options
• Show you how your smart meter works

A: Before your installation, please:

• Clear the area around your old meter so it’s easy to get to
• Unlock doors if your old meter is in a cupboard
• Turn off any electrical items like alarms or computers, so they’re not affected when your electricity is turned off
• Tell us if there are times and days when the installation would be most convenient

A: If we’ve missed your appointment please call the installation partner to see if it can be re-scheduled.

If you’re not happy please, raise a complaint.

If you’re a micro business, find out more about the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015.