Treating customers fairly

Treating customers fairly statement

D-ENERGi is a trading name of UK Healthcare Corporation Limited and is one of the UK’s fastest growing energy management solution companies.

D-ENERGi aims to be a fair and highly ethical company, behaving with integrity in all respects. We value our customers and always try to set out in order to consistently exceed expectations. These values are reflected in the way we treat our customers, partners, suppliers and staff, by respecting and considering individual needs.

At D-ENERGi we know that our business will only succeed if our customers trust us to look after their interests.

We’re committed to setting high standards of fairness and to put customers at the heart of everything we do. This is reflected in our core values. We know we make mistakes, in spite of our best efforts. We’re committed to putting them right as quickly as possible, making sure that customers don’t lose out as a result.

Our regulator, Ofgem, has now made this commitment to fairness part of the operating license for all energy companies, a move we strongly supported. Ofgem has called this commitment Standards of Conduct and it has published a set of guidelines explaining what they expect. We will be publishing these guidelines shortly.

Ofgem has asked us to publish a statement every year, explaining how we’re implementing our commitment to fairness, and what that means for our customers . So below, you’ll see the first of these annual reviews. We’ve explained what we think `fairness’ means, the action we’re taking, and where we’re planning to focus in the future.

Most importantly of all, we’re asking our customers to get in touch with. We’ve worked through what we think customer fairness means. But do you, our customers, agree? What does fairness mean for you? What are we getting right, and where do we need to improve? Where should we focus next? What changes would you like to see?

For anything that you would like to tell us on this topic, just email:

customerservices@d-energi.com or write to the Customer Services Team, D-ENERGi business complex, Madison Place, Central Park, Northampton Road, M40 5AG

• We are one of the few totally independent UK energy providers.

  D-ENERGi already holds a significant market share of SME business in the UK.  You can be rest assured D-ENERGi is a business which will set out to consistently exceed expectations.

• D-ENERGi VAT & Climate Change Levy (CCL) Energy Rebates team.

  Not all organisations are liable to pay for VAT & the Climate Change Levy on there supply of gas and electricity these can be various from care homes to charities. We have a dedicated rebates team. If you feel you may have been overcharged on your electricity and gas bills do not hesitate to contact our VAT & CCL Rebates team.